Mobile products we are exiting

Keep track of important dates and go to product options for our exiting Mobility products and the 3G netowrk closure.

mobile
Directory Assistance 12455 (exited)

An operator connects you to the business, person or government body you’re looking for and can provide other information such as a business’s website or email address. This has had an announcement of closing for over a year and points into 12456.

National stop sell

N/A

National exit date

Already exited

NBN disconnection

N/A

What next?

Customers can continue to dial into 1223 and 12456 to get the information that they need.

Directory Assistance SMS services – 1234 & 12456 (exited)

SMS 1234 - An operator assisted search service that connects you to a person, business or government body, and provides information ranging from numbers and email addresses to street directions, sports scores, movie times and other facts.

SMS 12456 - An operator connects you to the business, person or government body you’re looking for and can provide other information such as a business’s website or email address

National stop sell

N/A

National exit date

1 October 2020

NBN disconnection

N/A

What next?

End users texting these numbers will receive an automated reply that refers them to whitepages.com.au, yellowpages.com.au or a general internet search in order to retrieve the information.

Helpful links
International Directory Assistance - 1225 (exited)

When customers call 1225, they can ask an operator on the line to help find an international phone number.

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National stop sell

N/A

National exit date

1 October 2020

NBN disconnection

N/A

What next?

On and from 1 October 2020, customers will no longer be able to call 1225 and request an operator to help them find an international phone number. They can now use online services such as whitepages.com.au to search for an international phone number.

Helpful links
Premium SMS (exited)

The Premium SMS feature allows your end users to access a variety of Premium SMS services from third party content providers. Premium rate short message services (SMS) allow content providers to offer value-added services to mobile phone consumers using more memorable numbers. Services include specialist weather information, competition entry, ring-tones and wallpapers. These services have been offered in Australia in the number ranges beginning with 18 and 19.

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National stop sell

N/A

National exit date

31 October 2020

NBN disconnection

N/A

What next?

On and from the 31 October 2020, end users will be unable to access Premium SMS services.

Helpful links
Telstra's 3G Network (850Mhz band)
National stop sell

N/A

National exit date

June 2024

NBN disconnection

N/A

What next?

You will need to ensure that your customers using 3G only or non-voLTE capable devices are transitioned to devices that operate on Telstra's newer technologies.

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Telstra 4G Network

Devices will need to be 4G capable and VoLTE enabled

Helpful links

Explore our exits pages